Frequently Asked/Answered Questions

Q1 – How do you place cupcake orders?

You can either order online, in person at one of our stores or you can call us to place an order. We provide a better deal with cupcake orders as the cupcakes are $3.80 instead of the normal instore price of $4. We also provide 5% discounts for bulk orders so let us know. As we bake fresh daily, we only need 24 hours notice so we can put it in our baking schedule but it’s always better to give us at least 3 days notice.

Q2 – Do you do delivery?

Yes, we do! Around Melbourne Metro areas and starting from $15. When you place your order online select delivery and input the address, our staff will then email you to let you know what the costs for delivery are. Otherwise feel free to call us to get a quote.

Q3 – Do you do pick ups at both locations?

Yes indeedy! If you place your order online, not only are the cupcakes $3.80 each (instead of $4 instore) you can be guaranteed that your favourite flavours are there. As we bake fresh everyday some days we sell out of some flavours. Just select the store you would like to pick your order up from, it’s that easy.

Q4 – What payment methods do you accept?

We accept cash, direct deposit, credit card (Visa, Mastercard, AMEX – extra surcharge appiles). Credit card payments can be made over the phone or in person. Our online credit card payment is coming soon.

Q5 – Are your cupcakes baked fresh daily?

Well, if we didn’t bake fresh daily we’d be going against one of our core values and we wouldn’t be able to sleep at night. So YES we absolutely must bake fresh daily, this means that they are baked on the day you purchase them, not the day before or two days before claiming it is baked fresh when they’re not. Why? Because cupcakes taste fresher that way and you don’t get dry, tasteless ugly muffin like cupcakes.

Our superstar bakers sacrifice their morning sleep-ins and get to work around 4.30am (sometimes earlier) to bake the cupcakes from scratch. Sometimes this means if we have a lot of orders going on, the full range of flavours might come out a bit later than expected. This is not because we’re lazy but because we are doing the best we can to create the best cupcake for our customers.

Q6 – What do you do with the cupcakes if you don’t sell out?

In a perfect world, we would love to sell out every day but then we would have disappointed customers to deal with. So we try to predict how many we will sell each day and somedays we will have cupcakes left over. We try our best to save them in boxes and provide them to SecondBite which is an amazing organisation that is run in Melbourne to get surplus food from the likes of Coles, bakeries, top restaurants and then distribute it to the people that need food, like the homeless shelters and elderly homes. We’ve been supporting them since last year and we’re so happy to be involved with an organisation like SecondBite as they do an amazing job and less good food goes to waste. Also, our staff get to take home as many cupcakes as they like at the end of the night… perks of working in a cupcake bakery hey?

Q7 – Everyone claims that they use quality ingredients in their cupcakes, what’s the difference with Cupcake Central ones?

We’re different here because we actually do what we preach. We use free-range eggs, high grade Madagascar Bourbon Vanilla, Belgian Callebaut chocolate & cocoa, Philly cream cheese, Riverina Full Cream Milk and the list goes on. We don’t want our customers biting into a pretty cupcake only to be disappointed by an artificial cheap taste. That’s not what we’re about. We want you to be able to taste the flavour of the cupcake and indulge properly. Take a read of our post on transparency here.

Q8 – Do you sell or hire out cupcake towers?

Yes we sell 3-tier silver cupcake towers for $20 each and they can hold up to 40 cupcake or 60 babycakes.

We also hire out acrylic cupcake towers for speical functions such as engagements and weddings, please enquire within.

Q9 – I just bought some of your cupcakes, how do I store them and how long can they last?

Our boxes generally have a little note saying that you can store them in an airtight container, at room temp, for up to 3 days. Do not refrigerate them or they will turn into dry rocks so hard you can kick them around like soccer balls. But again, fresh is always best!

P.S. You may also notice that it says 0% fat on the packaging, this is an ironic joke (that Tin insisted we needed *shakes head*). Our cupcakes does contain some fatty goodness, all things in moderation yes?

Q10 – Are you cupcakes nut & allergy free?

Unfortunately no. We work in a kitchen that also handles nuts, hazelnuts, peanuts, tree nuts so although we try our best not to cross contaminate, we don’t classify our bakery a nut-free environment. If you have a nut allergy, we suggest you take caution and consume our products at your own risk. Our baking calendar will indicate which cupcakes have nuts.

Q11- What are in your Vegan & Gluten Free cupcakes?

We want everyone to be able to enjoy cupcakes as the next person so we took a while to come up with our special vegan & gluten free cupcakes (some say they can’t tell that they’re even vegan or gf!). We use the following ingredients in them and we take special care not to cross contaminate with our other products. We use separate sanitised equipment to make these. However, as we do bake them in a kitchen with other non-vegan and gluten products we cannot claim that these are 100% vegan & gluten free cupcakes and you should consume these at your own risk.

 

Ingredients for Vegan & Gluten Free Cupcakes by Cupcake Central

Gluten Free Flour (Orgran). Ingredients: Maize starch, Tapioca flour, Rice flour, Vegetable Gum: Guar

Sugar

Baking Powder

Bi Carb Soda

Callebaut 100% Pure Cocoa Powder (Chocolate & Red Velvet flavours)

Salt

Vegetable Oil

Soy Milk ( Nature’s Own Organic)

Vanilla Extract

Vinegar